Shipping policy

Shipping Policy

At Pastel Jade, we take great care in delivering your skincare essentials safely and on time, both within India and internationally.

WE SHIP WORLDWIDE

Shipping in India:
We offer free shipping on all prepaid orders across India.
Ideally, your order will reach you within 3–5 business days from the date of order confirmation.
However, in certain special scenarios — such as high order volumes, remote delivery locations, or courier delays — delivery may take up to 10 business days.

International Shipping:
We deliver globally through trusted courier partners. Delivery timelines and charges vary by destination and will be communicated at checkout or via email.

TAXES AND DUTIES

For Indian Customers:
All product prices displayed on our website are inclusive of applicable taxes and duties.

For International Customers:
Import duties, taxes, and customs fees (if applicable) are not included in the product price and must be paid by the recipient as per their country’s import regulations.
For queries regarding international customs or duties, our team will be happy to assist you for a smooth and hassle-free shopping experience.

PAYMENTS

All payments for purchases made on pasteljade.com must be made against the MRP displayed on the website, following the terms and conditions of our secure third-party payment gateway.

We currently accept payments via Razorpay, and other trusted online payment partners to ensure a safe and encrypted transaction process.

Before processing shipment, the Pastel Jade team may request supporting documents (such as government-issued ID or address proof) to verify the ownership of the payment method used.
This verification step helps us ensure a secure online shopping environment for all our customers.

Please note:
Pastel Jade shall not be liable for any loss or damage arising directly or indirectly due to:
(a) Lack of authorization for any transaction(s);
(b) Exceeding preset payment limits agreed with your bank(s);
(c) Payment failures due to technical issues; or
(d) Transaction declines for any reason whatsoever.

DELIVERY

We strive to dispatch and deliver all orders within the following estimated timelines:

  • Domestic (India): 3–5 business days (up to 10 days in special cases)

  • International: 3–4 weeks (depending on destination and customs clearance)

Please note that delivery timelines may vary due to factors beyond our control, such as:

  • Delays by courier partners

  • Weather conditions

  • Customs clearance

  • Political disruptions or strikes

We will keep you informed regarding your order’s progress and tracking details.

If a customer fails to accept delivery after repeated attempts by the courier, Pastel Jade reserves the right to charge additional shipping or rescheduling costs.

CONTACT

For any questions regarding your order, shipping, or payments, please reach out through the Contact Us page on our website.

🌐 Website: www.pasteljade.com