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Glow Boost and Anti Pigmentation Moisturizer

  • MRP: INR 1,500.00/- (Incl. of all taxes)
  • Regular price MRP: INR 2,500.00/- (Incl. of all taxes)

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Vendor: My Store

Type:

Sku: Glow Boost and Anti Pigmentation Moisturizer 200 gm

Available: Available

Maximum Delivery timeline for the product to be delivered is 10 days excluding weekends and public holidays.

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Glow Boost and Anti Pigmentation Moisturizer - 200 gm

MRP: INR 1,500.00/- (Incl. of all taxes)

Customer Reviews

Based on 2 reviews
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R
Rashmi
💯💯

I'm applying this pigmentation every day and my skin pigmentation was lost in every use

V
Veeru
Amazing product

This is an amazing product and now my all pigmentation was lost

Below are some of are common questions about orders

Refund And Return Policy

Pastel Jade Skin Care aims to ensure the best shopping experience for our customers. However, once products are opened or used, they cannot be returned due to hygiene reasons. We do not cover damages resulting from neglect, improper usage, or incorrect application. Additionally, our policy does not include repercussions arising from specific sensitivities to a product/ingredient. We advise conducting patch tests as recommended with every product.

Any product quality related grievance need to be raised with 30 days of purchase. Anything after that will not be entertained

To initiate a refund claim, it is mandatory to provide an unboxing video with the original packaging. Without this, any claim will be auto-rejected. Contact our customer care via WhatsApp at 7666550222 or email us at info@pasteljade.com with necessary images and videos related to your claim. Please use the subject line “Refund For [Your Order Number]” for easy reference.

If you notice any tampering, damage, or defects in your package, kindly refuse to accept it from the delivery partner immediately. In the case of marked delivery without receiving the package, contact our customer care within 3 days. No refunds will be issued after this period.

Once your refund claim is accepted, it may take up to 15 days for the amount to be credited back to your original payment account. For Cash on Delivery (COD) orders, refunds will be initiated to the bank account provided to our customer support team within 4-7 working days.

1. Response Times:
- Email and Direct Messages (DM): We will respond to your inquiries within 48-72 business hours.
- WhatsApp Messages: Response time is also within 48-72 business hours.
- Working Hours: Our customer service team is available from Monday to Friday, 11 AM to 6 PM.

2. Order Cancellation for Prepaid Orders:
- Customers must request order cancellations within 30 minutes of placing the order to avoid cancellation charges.

3. Product Issues:
- Claims for less or defective products will be automatically rejected if the customer fails to provide a clear unboxing video.

Thank you for understanding and complying with our policies.

By making purchase on our website client agrees to all the terms and conditions stated here. Company shall not be held responsible if customer fails to provide the proof/evidence

Return Policy

In cases of extreme damage during transit (leakage, breakage, missing items), a refund/exchange can be initiated after thorough verification of our refund policy. Please contact our customer care within 24-48 hours of receiving the damaged product.

1. Response Times:
- Email and Direct Messages (DM): We will respond to your inquiries within 48-72 business hours.
- WhatsApp Messages: Response time is also within 48-72 business hours.
- Working Hours: Our customer service team is available from Monday to Friday, 11 AM to 6 PM.

2. Order Cancellation for Prepaid Orders:
- Customers must request order cancellations within 30 minutes of placing the order to avoid cancellation charges.

3. Product Issues:
- Claims for less or defective products will be automatically rejected if the customer fails to provide a clear unboxing video.

Thank you for understanding and complying with our policies.

By making purchase on our website client agrees to all the terms and conditions stated here. Company shall not be held responsible if customer fails to provide the proof/evidence

Cancellation Policy

Orders can only be canceled within 30 minutes of placing the order. Once the cutoff time limit is crossed, cancellation fees will be applicable. To cancel your order, please reach out to our customer care via WhatsApp at 7666550222 or email us at info@pasteljade.com.

For orders placed in error, you can cancel them yourself within 30 minutes of placing the order. After this time, cancellation fees will be applicable. Alternatively, you can reach out to our customer care via WhatsApp at 7666550222 or email us at info@pasteljade.com. Please note that we are only available on WhatsApp at this number; calls will not be entertained as they are automatically dropped due to being computer-generated WhatsApp messages.

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouses and an amount of 200 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

1. Response Times:
- Email and Direct Messages (DM): We will respond to your inquiries within 48-72 business hours.
- WhatsApp Messages: Response time is also within 48-72 business hours.
- Working Hours: Our customer service team is available from Monday to Friday, 11 AM to 6 PM.

2. Order Cancellation for Prepaid Orders:
- Customers must request order cancellations within 30 minutes of placing the order to avoid cancellation charges.

3. Product Issues:
- Claims for less or defective products will be automatically rejected if the customer fails to provide a clear unboxing video.

Thank you for understanding and complying with our policies.

By making purchase on our website client agrees to all the terms and conditions stated here. Company shall not be held responsible if customer fails to provide the proof/evidence

Returns & Refund FAQ

All purchases on our website are final. We don't give refunds. We accept returns only if the product is defective or damaged, as examined and determined by our quality control team.

For return or exchange queries, please contact our customer service team. We recommend sharing images and videos of the issue for better assistance.

In case of a broken or damaged tool received, our exchange policy lasts for 24 hours from the day of receipt of the order. Please notify our customer service team as soon as possible upon receiving the product to initiate the exchange process.

Kindly raise a request within 24 hours of receiving the product. Ensure to attach images and videos of the outer and inner packing from all sides for our reference.

For delivery-related issues, kindly raise the request within 24 hours of receiving the product and attach your identity and signature proof with the request.

Connect with our customer care between 11 am to 6 pm on business days (Monday to Friday) to address these issues.

Once your return is received and inspected, we will send you an email notification. If your order was COD, you'll need to share bank account details with our customer care team at info@pasteljade.com for refund transfer.

If you haven't received a refund yet, please check your bank account and contact your credit card company and bank. If the issue persists, contact us at info@pasteljade.com for assistance.

Only regular-priced items may be refunded. Sale items are final and not eligible for refund or exchange unless damaged.

To return a product, mail it to Pastel Jade. For the address, email us at info@pasteljade.com. Note that you'll be responsible for the return shipping costs, which are non-refundable.

1. Response Times:
- Email and Direct Messages (DM): We will respond to your inquiries within 48-72 business hours.
- WhatsApp Messages: Response time is also within 48-72 business hours.
- Working Hours: Our customer service team is available from Monday to Friday, 11 AM to 6 PM.

2. Order Cancellation for Prepaid Orders:
- Customers must request order cancellations within 30 minutes of placing the order to avoid cancellation charges.

3. Product Issues:
- Claims for less or defective products will be automatically rejected if the customer fails to provide a clear unboxing video.

Thank you for understanding and complying with our policies.

By making purchase on our website client agrees to all the terms and conditions stated here. Company shall not be held responsible if customer fails to provide the proof/evidence